Refund policy
Returns & Refunds Policy — Zap Zone
All sales are final.
We do not accept returns or exchanges, or offer refunds, for change of mind, incorrect selection, or buyer's remorse. Please review your order carefully — including item details, quantity, and shipping address — before completing your purchase.
Damaged or faulty items
If your item arrives damaged, defective, or significantly different from its description, contact us within [48 hours / 7 days] of delivery at shoglacer@gmail.com with your order number and clear photos of the item and its packaging. Where a fault is confirmed, we will arrange a replacement or refund as required. This does not affect any rights you have under applicable consumer protection law.
We cannot accept responsibility for:
- Change of mind after purchase
- Delays caused by the shipping carrier
- Incorrect shipping details provided at checkout
- Items marked as delivered by the carrier
Cancellations
Orders cannot be cancelled or modified once they have entered processing.
By completing a purchase, you acknowledge and agree to this policy.